Downloads

Education

• Western Governors University

  2015

  Bachelor of Science in Information Technology

  
  Courses listed at http://www.linkedin.com/in/jeffreymnord.

• Edmonds Community College

  2013

  General Education

• Web Design Course

  2004

  One Year course at Maplewood Co-op in Edmonds, WA

Work Experience

• Dan Cobb & Associates

  6/2015 - 10/2015

  Systems Administrator, VoIP Phone Setup, Security & Cloud Backup
  * Plain Old Telephone System (POTS) to VoIP conversion
  * Saved $4380 Annually and $365 a Month
  * Ported seven phone numbers from CenturyLink and Integra to Intermedia
  * Removed and prevented malware from three computers to HIPPA standards
  * Citrix Cloud Backup of three computers to HIPPA standards
  * Reconfigured startup programs and services to optimize computer performance
  * Quality of Service (QoS) Setup to prioritize VoIP Traffic and perfect call quality
  * Remote and Phone Support
  * Setup iPhone & Android for VoIP use
  * Outlook Configuration & troubleshooting
  * Manage Frontier FiOS Internet installation at an office
  * Router QoS configuration at an office and home

• User Research International

  4/2015 – Present

  Software Tester
  * Test Microsoft software and designs before release
  * Provide live feedback about User Interface and Experience

• Matrix Resources (Contracted through CompuCom at Allstate)

  11/2014 – Present

  Systems Administrator
  * Installed 1000+ AVAYA VoIP phones, desktop computers, laptop docking stations & Power over Ethernet injectors, several laser & inkjet printers, VoIP/Bluetooth headsets and call recording hardware
  * AVAYA IP phone monitoring software showed 100% of phones and computers worked with full network and internet access after installation

• Sole Proprietor

  2001 - 2014

  Nursery, Greenhouse & Landscaping
  * Project management, employee hiring, training & work assignments
  * Managed seven employees and accountability, daily task assignments
  * Web design to create a great online presence using HTML 5, CSS 3, JavaScript and WordPress
  * Managed a team of over seven; consisting of a lawyer, real estate agent, plumber, electrician, construction contractors and two regular team members.
  * Managed real estate transactions and contracts totaling $300,000
  * Managed 4.3 acres including two large commercial buildings and landscaping open space
  * IP CCTV video surveillance & network video recording system installation & monitoring
  * MOCA TV & Data Coax cabling, Ethernet and Wi-Fi network installation

• Washington Wildlife and Recreation Coalition

  4/2014

  Database Administrator
  * Normalize and organize Sales Force databases with over 5000 entries

• Sole Proprietor

  3/2012 – Present

  Online Store
  * Firewall & router configuration, Ethernet runs from Optical Network Terminal to router
  * Installed CCTV systems, coaxial and Ethernet cable runs
  * Computer data, settings migrations and backup/restore
  * Outlook .PST migrations
  * Remote computer support, Laser printer toner refilling
  * Sold phones, electronics, tablets, E-readers, laptop & desktop computers and ATAs
  * Reduced shipping costs by 66%
  * Ran Linux exploits, used shell scripts, gained root access and upgraded the software/ROM of many Android & Kindle tablets and phones, resold to customers
  * Used HTML 5 and CSS 3 to increase functionality and visual appeal of product listings
  * Laptop and desktop software and hardware upgrades, repair, service and sales
  * Web design to create a great online presence using HTML 5, CSS 3 and WordPress
  * Accounting, tax preparation, cash handling
  * Customer service excellence; resolved all inquiries, questions and concerns within 24 hours